Refunds, Returns And Exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@giniverse108.com with your order number and a photo of the item’s condition. We will issue a full refund on the damaged goods, once the item is returned, and shipping will not be charged for damaged goods.

We address these on a case-by-case basis but will try our best to work towards
a satisfactory solution. If you have any further questions, please don't hesitate to contact us at info@giniverse108.com.

Return & Refund Policies

We value your satisfaction and are committed to providing a seamless shopping experience. We understand that occasionally, a product may not meet your expectations. To ensure fairness and transparency, we have established the following Return and Refund Policies for both our B2C and B2B customers:

Returns Eligibility

B2C Customers: If you are a B2C (Business-to-Consumer) customer, you are eligible for returns within 7 days from the date of delivery.

B2B Customers: For our B2B (Business-to-Business) customers, please contact our B2B sales team at info@giniverse108.com to discuss returns and refunds specific to your business needs.

Conditions for Returns

- For a product to be eligible for return, it must meet the following conditions:

- The product must be in its original packaging, with all tags and labels intact.

- It must be unused, undamaged, and in resalable condition.

- All accessories, manuals and included items must be returned.

The return request must be initiated within the specified return window.

Return Process

To initiate a return, follow these steps:

1. Contact Us: Reach out to our customer support team at info@giniverse108.com to request a Return Authorization (RA) number.

2. Pack and Ship: Carefully package the product, including all original accessories, and affix the RA number on the package. Ship the product to the provided return address.

3. Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the return conditions. Upon approval, we will initiate the refund process.

Refunds

Refunds will be issued based on the following criteria:

For B2C Customers: Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days, processing time for the refund to reflect in your account.

For B2B Customers: Refund terms and timelines may vary based on the agreement between Giniverse108 and your business. Please refer to your B2B contract for specific refund details.

Exclusions

Please note that certain products, such as personalized or custom-made items, may not be eligible for returns or refunds unless they are defective or damaged upon receipt.

Please note all products from Brand Name: VidaXL are not eligible for returns, as they are highly discounted items.

Questions or Concerns

If you have any questions or concerns regarding returns and refunds, please contact our customer support team at info@giniverse108.com. We are here to assist you and ensure your satisfaction.

Thank you for choosing Giniverse108. We appreciate your trust in our products and services and look forward to serving you.